We are sorry to hear this, we will try to help you fix this issue as soon as possible for you. Although Sumissura has no control over these charges and cannot predict what they may be, we cover up to 25% of the value of your order.

You can choose to have it returned as a refund or as a credit for a future order. You just need to open a Support Ticket following these steps:

1. Go to your Orders History area and click on “Open Support Ticket”*.
2. Select Shipping, and then Customs.
   
3. Fill the information that will be asked about the issue. It’s really important to give accurate and precise information in order to get the optimal solution.
4. Done.

You’ll see that the process is very straightforward and easy. Our commitment is to have this issue solved as fast as possible.

Open a Support Ticket

* If you can’t see the "Open Support Ticket" option, it means that the 30 days valid for opening a ticket have passed once the order is delivered (or you already have another Support Ticket in progress).