If you would like to send any documentation by post mail, please send it to our Zürich office:
For any concerns or incidents related to the use of the Website, you may contact Sumissura:
Sumissura offers custom clothing for both men and women. On the Website, you will find detailed product descriptions and 3D visualizations of the products that can be acquired. While we try to accurately display the colors of our products on the Website, the actual colors you see depend on your monitor and settings of your screen, and we thus cannot guarantee that the colors displayed by your monitor will be exactly the same color of the product at the time of delivery and/or receiving:
Taxes are not included. All fees charged by Sumissura are exclusive of any taxes, duties or other governmental levies or any financial charges. You agree to pay and be responsible for any taxes, duties, levies or charges for the use of the Transaction Services in addition to our service fees.
If the package is held in customs and duties are charged, even if we are not obliged to do so, we will reimburse the import duties (up to 25% of the order's value). In order to request the refund for the customs taxes, the invoice should be sent within 30 days after delivery.
Delivery time is 15 days from the date of payment. The provided delivery date is an estimated date and not an ensured one. Due to external factors, the delivery date could be different from the confirmed date. Sumissura guarantees delivery except in situations, events or circumstances that are beyond our control (customer is not available, adverse weather conditions, errors in the shipping information, legal procedures, public holidays, etc.). Shipping is free on orders above $150. For orders below this value shipping costs will be at a flat rate of $15 (regardless of the number of products).
Sumissura offers a Perfect Fit Guarantee for all its products. This guarantee includes:
Sumissura only allows cancellation of an order if it has been made within 24 hours. After this time span, Sumissura can no longer cancel the order as its production has begun and costs incurred (fabrics, tailor time, etc.)
Sumissura reserves the right to make unannounced changes in its Website when considered as appropriate, change, delete or add content and services provided through the same, as well as the way in which they are presented or located on the Website for its improvement and renewal.
Sumissura reserves the right to refuse or withdraw access to the Website and/or services offered without notice on its own or a third party, to users, who violate these Terms and Conditions.
The Website and its contents, including its services, programs, data, designs, texts, graphics, logos, icons, buttons, as well as the software, commercial names, brands, creative works, illustrations, photographs or industrial drawings and any other features capable being used for industrial and commercial purposes (i) are property of and held in the ownership of Sumissura and are protected by national and international legislation concerning the intellectual and industrial property. Under no circumstances shall it be considered that Sumissura grants any kind of license, or engages in any form of relinquishment, transfer or total or partial assignment of the above rights, or that any right is conferred, especially in relation to the alteration, transformation, exploitation, reproduction, distribution or public communication of the contents referred to above without the prior, express and written authorization of Sumissura or corresponding owners. The User can only use the Website and its contents for personal and private use. Any other use is prohibited and will require the User to obtain the prior written permission of Sumissura. Sumissura puts its reasonable endeavors to ensure that this Website is free of viruses and other malicious or harmful content. You can use, download and print Website content solely for your own personal use or for non-commercial personal use. Except for your own personal use or internal business purposes, you cannot do any of the following without first obtaining the written permission of Sumissura:
As a general comment, Users must operate at all times in conformity with the law, with the norms of polite behaviour and the requirements of good faith, employing all due diligence and abstaining from using the Website in any way that may impede, damage or adversely affect the normal operation of the Website, or the goods or rights of Sumissura, of its suppliers, of other Users or in general of any third party. Specifically, and without this implying any limitation of any kind of provisions of the previous section, Users shall, during their use of the Website, accept the following obligations:
The website of Sumissura contains links to other websites that you can visit. We have no control over the content of these websites, nor do we prove them. If you access a website, whose link has been provided on this website, you accept that Sumissura is not responsible for the content of the website, including any advertising or products offered on the website. Sumissura can also not be held liable for a criminal offense, damage or loss that occurred through visiting any of these websites.
These conditions also apply to any posting, on one of them, with Sumissura affiliated websites, such as Facebook, Twitter, YouTube or other social networks. All comments, images, videos and other material on third-party social networks do not necessarily reflect the opinion or ideas of Sumissura or its employees. Therefore Sumissura is not responsible for such content. In any case, the entire material posted on third-party social networks must comply with these conditions and, if applicable, also with those of these social networks.
The relations between a client and AFT GmbH is governed by the laws of the Switzerland.
The applicable jurisdiction is: