These are the most frequently asked questions about Sumissura.
If you cannot find what you are looking for, do not hesitate to contact our customer service team. We will respond after 1 or 2 business days.
If your garment does not fit, Sumissura will cover your product alterations up to 25% of the product price. If your local tailors cannot fix it, we will produce another garment from scratch with your new measurements.
Our agents will be happy to help you get your proper measurements and find the best solutions as soon as possible.
To adjust your garment and apply for a refund, please follow these steps:
*If you didn't pay your order with credit/debit card or PayPal, some changes apply to our policy. We won't be able to refund you the money in your bank account but we will give you the equivalent amount as credit for HOCKERTY. You will be able to use this credit on future purchases.
On rare occasions, a local tailor will not be able to adjust your garment. In that case, Sumissura will produce your order from scratch.
To apply for a remake, please access your user account and open a Support Ticket within 15 days from the receipt of your order. Describe your issue as accurately as possible (you will also be asked to send pictures of the garment).
One of our agents will contact you within the next 24-48 hours. After verifying your case, you will be asked to send your garment to our offices to proceed to the remake of your garment.
Sumissura reserves the right to deny remake requests in circumstances where alterations can be made by a local tailor.
Customers are responsible for return shipping charges.
Due to the limited fabric supply, some items may be unavailable to be remade. In that case, you may be asked to choose an alternative fabric for your new garment.
All items returned to Sumissura will be donated to non-profit associations.