I want to add another product to my order to be eligible for a promotion

You can apply a voucher or discount promo code to an order you placed in the past, in case that:

The promotion was active when the order was placed
Your order is eligible for the promotion
It’s been no more than 24h since you placed the order.

So, first of all, you need to add the product to your previous order. In order to do this:

Login to your account: Link to login
Design your new product or pick it from a collection and add it to the cart.
You will see a new option that encourages you to join the new product to a prior order.

Important: if you are not logged in, you won’t see this option. Remember to log-in first!

Second, you need to contact customer service here. Please send us the order numbers in order to check them.

Important: in case you the three conditions before aren’t met, unfortunately, we can’t apply the discount to your order.

In case you didn't find the answer to our questions on our FAQ, we recommend you use our chatbot to receive the fastest response to your request: Open chatbot

If still, you have more questions, please fill in this form and we will get back to you as soon as possible.